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Glean AWS customers might experience intermittent server errors

May 7, 2026 at 09:15 AM UTC Resolved after 2h 31m

Updates

Resolved

The incident has been resolved.
Impact window: From 1:00 AM to 4:15 AM PDT, some users experienced degraded AI search and assistant performance, including slower response times, due to elevated latency in AWS Bedrock's US-WEST-2 region.
Remediation: AWS rebalanced capacity and applied scaling adjustments to their infrastructure, and we have confirmed that user experience has returned to normal.
We apologize for the disruption and appreciate your patience while the issue was addressed.

May 7, 2026 at 11:46 AM UTC
Monitoring

We are currently observing increased latencies and intermittent server errors with respect to Bedrock models. Our team is actively monitoring the issue .

May 7, 2026 at 09:15 AM UTC