Resolved -
The issue was fixed at approximately 5:30 PM IST today.After resolution, we've been monitoring & confirm that all services/deployments are operating normally.
Our team is conducting a comprehensive root cause analysis and will implement any necessary proactive measures to help prevent similar incidents in the future.
Thank you for your patience and understanding.
Sep 13, 15:05 UTC
Update -
The Glean on-call team is actively working to resolve an issue impacting a limited number of AWS deployments at the moment. We expect full recovery within the next several hours. GCP deployments are not impacted and continue to operate normally now, as the underlying issue has been fixed. We will provide further updates as progress continues.
Sep 13, 08:42 UTC
Update -
The Glean On-call team is actively working on resolving the issue, and we expect full recovery within the next several hours.
Sep 13, 03:59 UTC
Identified -
The Glean On-call team has identified the issue and is working on a fix. We expect to correct the issue for all customers within 1-2 hours.
Sep 13, 01:13 UTC
Investigating -
The Glean On-call team has discovered an issue impacting services that rely on LLM integrations, where customers use their own key. We are actively working on the incident and will share an ETA when we have one available within the next hour.
Sep 13, 00:05 UTC
