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Incident history

October

No incidents reported

September
Elevated AWS STS errors
Resolved

Services have recovered, and we are continuing to monitor system stability.

September 3 at 10:27 PM UTC

Resolved after 1h 12m

We are investigating an issue impacting Chat/Assistant
Resolved

We have rolled out the fix to address the failing chat/assistant errors . Chat/Assistant use cases that were failing should now be working and back to normal.

September 1 at 05:43 AM UTC

Resolved after 1h 11m

August
Service degradation from Azure OpenAI causing failed assistant errors
Resolved

The incident has been resolved.
Impact window: From 2:30 pm IST - 4:36 PM IST, some users experienced failed assistant errors.
Remediation: Errors from Azure OpenAI have subsided, and the system is operating normally.
We apologize for the disruption and appreciate your patience while we addressed this issue.

August 31 at 09:52 AM UTC

Resolved after 2h 21m

Chat instability caused by hitting OpenAI capacity
Resolved

OpenAI has increased our capacity. We longer see errors related to this. Please contact our support team if you face any issues

August 24 at 04:36 PM UTC

Resolved after 1h 25m