We have rolled out a permanent fix to this issue

We have deployed a fix for the issue, and early signals show performance has stabilized.

We are keeping the systems under heightened monitoring to ensure they remain stable.

Impact: Most users should now see [normal behavior / significantly improved performance]. If you continue to experience issues, please contact Glean support.

We are rolling out a mitigation for the issue affecting chat and agents for customers using Glean key for LLMs.
We will continue to closely monitor system behavior as the mitigation completes.

Customers may experience chat failures.
Our engineering team is actively working to identify the root cause.
We’re sorry for the disruption and appreciate your patience while we investigate.