The incident has been resolved.
Impact window: From 2:30 pm IST - 4:36 PM IST, some users experienced failed assistant errors.
Remediation: Errors from Azure OpenAI have subsided, and the system is operating normally.
We apologize for the disruption and appreciate your patience while we addressed this issue.

Azure OpenAI has acknowledged an ongoing outage and is actively working to resolve it.
As a workaround, BYOK customers can configure their default model to use a provider other than Azure OpenAI from the LLM settings page (https://app.glean.com/admin/llms)

BYOK customers using Azure OpenAI may experience failed assistant responses.

Scope: Affects BYOK customers using Azure OpenAI.

We are observing significant errors on Azure OpenAI across customers.
Our engineering team is actively working to identify the root cause.
We’re sorry for the disruption and appreciate your patience while we investigate.