Glean | Status
We are facing major impact on login due to widespread internet issues
Updates
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Jun 12, 2025 10:59 PM UTC
The original issue is now resolved. A latent issue related to the admin console that affected a few customers was identified and resolved quickly. We thank you all for your patience through this major incident.
Resolved -
Jun 12, 2025 8:53 PM UTC (2 hours and 5 minutes earlier)
The GCP outage has been resolved from our own monitoring, and we are observing high success rates in logins, searches, chats, and other Glean functionality. We will continue to monitor and update this incident if there are any regressions or stability issues related to this incident.
Monitoring -
Jun 12, 2025 8:39 PM UTC (14 minutes earlier)
Several Google Cloud Platform (GCP) services have started working, but not all services required by Glean are fully recovered, especially in the us-central1 region. A few customers have had success in using Glean on AWS. We will keep everyone updated as we have further clarity on this major incident.
Identified -
Jun 12, 2025 7:53 PM UTC (45 minutes earlier)
We continue to monitor the major impact to services in GCP that is causing the ability to login or use the Glean product. This incident is also impacting AWS-hosted customers.
We do not have an ETA for service recovery from Google, so we are unable to provide one to our customers at this time.
Investigating -
Jun 12, 2025 7:52 PM UTC (1 minute earlier)
We are still experiencing login issues. And we are closely monitoring GCP services health.
Identified -
Jun 12, 2025 6:44 PM UTC (1 hour and 7 minutes earlier)
The issues seem to be more widespread across internet and not tied to a platform.
Investigating -
Jun 12, 2025 6:22 PM UTC (22 minutes earlier)
We are still investigating impact numbers and severity of the issue. We are observing that all logged in users have also been signed out and are unable to login again.
Investigating